Terms & Conditions

Terms & Conditions

By registering and accepting the terms and conditions of Perfumes of Arabia LTD, you affirm that you are at least 16 years old and that all provided information is accurate, up-to-date, and complete. You agree not to employ the Website for criminal, fraudulent, or illegal activities, or in a manner that would cause harm or distress to any third party. We reserve the right to suspend, restrict, or terminate your access to the Website without notice if we suspect fraudulent account activity. For inquiries, please contact us at support@perfumeofarabialondon.com. While we strive to respond to all inquiries within 24 hours during the workweek, we process emails in the order received. At Perfumes of Arabia, we exclusively offer authentic products; knockoffs or imitations are not part of our range. Occasionally, items with missing packaging or minor damage may be available, as indicated in product specifications; however, this does not affect product quality.

Images are for illustrative purposes and may not accurately represent the actual product due to photographic and screen limitations, leading to potential color discrepancies, especially for cosmetic items. All stock and prices are subject to availability, and items in your basket may change as you proceed through checkout; therefore, please review your purchase before payment. We accept Visa Debit, Visa, Mastercard, and Delta credit/debit cards, as well as PayPal. We will not be responsible for any costs or payment processing fees incurred due to your chosen payment method. Refunds will be processed using the original payment method unless otherwise authorized by management. All prices are in British Pounds Sterling (£) and include VAT. If you used Google Translate, prices will still be charged in GBP, but currency display during the order process might be incorrect. Perfumes of Arabia does not practice price matching. Prices are provided in Euros (€) and US Dollars ($) where relevant, based on average daily exchange rates. As we currently transact only in GBP (£), added items will reflect GBP (£) pricing in your shopping bag. The amount charged during order processing may differ based on the exchange rate at that time. Perfumes of Arabia does not retain credit or debit card information; all card payments are securely processed.

Unless an evident error is present, product pricing will be as shown on the website when you place your order. If a price error is identified for a product you ordered, we are not obligated to supply the product at the quoted price. We may contact you to confirm the proper price for your order or cancel it with a refund. Orders may undergo additional security checks at our discretion, including credit/debit card information, PayPal details, or address confirmation. If verification is unsuccessful, we may request alternative payment or cancel the transaction. Initial postage pricing might be insufficient to cover actual postal expenses in some cases. If necessary, Perfumes of Arabia reserves the right to request payment of the difference in postage charges before fulfilling and shipping the order. We retain the right to reject or deny orders, limit item quantities, and deliver orders solely to the Billing Address at our discretion. We reserve the right to revoke, restrict, or prohibit the use of promotional codes at any time.

Perfumes of Arabia cannot guarantee order changes before shipment once placed. Any gift cards with inappropriate content will be left blank. If part or all of your purchase cannot be fulfilled due to stock shortages, we will attempt to offer an alternative item or provide a refund for unfulfilled items. Perfumes of Arabia is not obliged to offer additional compensation for dissatisfaction. Customs or import duties incurred after the parcel leaves the UK are the recipient's responsibility. If your UK order, shipped via Standard Tracked or Express Tracked Delivery, hasn't arrived within 15 working days, please contact us. Allow 30 working days for orders shipped outside the UK; after this period, we can provide a replacement or refund for a package considered 'missing.' In the unlikely event of non-delivery, no reimbursement will be given. Due to shipping limitations for specific products to non-UK destinations, additional postage costs might apply based on order quantity. We will notify you in such cases before dispatch. Data Protection Act 1988-compliant, we do not share your details with third parties without written and express permission.

For complaints, please address them in writing to: Perfumes of Arabia 125 Whitechapel Road London E1 1DT Or email us at support@perfumeofarabialondon.com. While we aim to acknowledge complaints immediately, all complaints will be acknowledged within 7 working days, with customer updates provided.

Perfumes of Arabia bears no liability for failed or delayed deliveries due to factors beyond our control. Damage or defects to delivered goods arising from uncontrollable events or circumstances are of non-monetary value.

Offers *Discount codes are not combinable with other offers. When applied, discount codes will be prioritized over other cart offers.