If you have further questions or need assistance with your return or refund, please do not hesitate to contact our customer service team. We're here to help ensure your shopping experience is as smooth and satisfactory as possible.
Refund Policy
Refund Policy - Perfumes of Arabia London
Welcome to Perfumes of Arabia London. We're committed to ensuring the satisfaction of our fragrance enthusiasts. Therefore, we've updated our return policy to give you more time to experience our scents.
We offer refunds and exchanges to any packaged item given it was not used, opened or damaged in any form from its original packaging.
We will not refund or exchange any custom filled bottles or bottles with your chosen fragrance due to health and safety policies.
Terms and Conditions for the 14-Day Perfume/Oil Return Guarantee
Return Eligibility: To qualify for the return guarantee, customers must refrain from using or opening the full-sized item. We recommend using the included sample to decide if the scent is right for you.
Return Window: Unsatisfied customers can initiate a return request within 14 days from the dispatch date. We hope this extended period allows you to fully appreciate our fragrances in your own time and space.
Initiating a Return: Return requests should be submitted through our website. Please include your order details and the reason for the return to help us process your request efficiently.
Returns: Customers are responsible for returning the unopened full perfume bottle in its original packaging and unused condition. It's crucial these requirements are met to ensure a smooth return process.
Return Postage: The customer bears the return postage cost. Once the item is received and inspected to confirm it meets our return conditions, a refund will be processed to the original payment method within five working days.
Refund Details: The refund will cover the entire purchase price of the item, excluding any initial shipping or handling fees. We aim to make this process as seamless as possible for our customers.
Compliance and Termination: This return guarantee is subject to compliance with relevant laws and regulations. Perfumes of Arabia retains the right to amend or terminate the 30-day guarantee scheme at its discretion.
For inquiries or to initiate a return, please contact us:
125 Whitechapel Road, London, E1 1DT Email: info@perfumesofarabialondon.com Phone: 020 3422 3125We're here to ensure that every purchase leaves you satisfied and embracing the luxurious scents we've carefully crafted. Thank you for choosing Perfumes of Arabia London.
